F A Q

SHIPPING

Domestic (HONGKONG): We charge a flat rate of HKD25 shipping fee per order on orders below HKD500; while we offer free shipping for orders over HKD500. For Hong Kong, the package will normally arrive in 3-5 business days. 

International (REST OF THE WORLD):We charge a flat rate of HKD50 shipping fee per order on orders below HKD1000. Free shipping for orders over HKD1000. For international shipment, the package will normally arrive in 7-14 business days. For further information, please email us at sales@mono-jewelry.com. 

EXCHANGE & REFUND

For all returns and exchanges you must submit a written notification to sales@mono-jewelry.com within 7 days of receiving your order. You will then receive an email with a confirmation that your return/exchange request has been authorized, together with further return shipping instruction. 

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging in order to receive a store credit. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund/exchange.
If you are approved, refund will be processed and will be credited to your credit card or original method of payment, within a certain amount of days. For exchange, once approved, shipment will then be made accordingly.